Takuu

1-Year Repair Warranty

We provide a 1-year warranty for every Fafrees e-bike and separately purchased accessories, excluding wear-and-tear items. The warranty period begins on the date you receive your bike. During this time, you are entitled to free repairs for any issues covered under the manufacturer's warranty, which addresses all manufacturing defects.

Please note:

· Second-hand ebikes not purchased through our official website or modified e-bikes are not covered under this warranty.

· Free accessories or gift included with your purchase are not eligible for warranty service.

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Wear-and-Tear Items
“Wear and tear” refers to damage that occurs naturally through normal use of the bike. These items are not covered under the warranty. Below is a non-exhaustive list of typical wear-and-tear items:

· Tires

· Bearings

· Brake pads

· Chains

· Free hub bodies

· Handlebar grips

· Rubber moving parts

· Shifter, brake cables, and casings

· Spokes

· Sprockets

· Stripped threads/bolts

· Tools

· Transmission gears

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Exclusions from Warranty Coverage
The warranty will be void under the following conditions and does not cover damage caused by:

· Improper assembly or installation.

· Accidents, neglect, improper repair, improper maintenance, or abnormal/excessive use.

· Corrosion.

· Unauthorized alterations or installation of incompatible components, parts, or accessories.

· Failure to perform regular maintenance or follow the instructions provided with the product.

· Cosmetic damage such as scratches or dents, unless caused by Fafrees.

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How to Apply for Warranty Service

Step 1: Take a photo or short video clearly showing the issue.

Step 2: Email a description of the problem, along with the pictures/videos, your order number, and the platform where the purchase was made, to support@fafreesebike.com.

Step 3: Our team will diagnose the issue. If the problem is straightforward, we’ll provide a solution immediately.

Step 4: For issues requiring further investigation, we’ll send you troubleshooting instructions. Follow the steps and share the requested videos or pictures. Once received, we’ll assess the situation and provide a resolution.

Step 5: After verifying your order information and delivery address, we will send replacement parts or accessories if necessary.

Important:

· Claims for shipping damage must be submitted within 7 days of receiving the product.

· This warranty policy applies exclusively to purchases made through our official website. For products bought on other platforms or from dealers, please refer to their respective warranty policies.